| Plans | |
|---|---|
| Services Provided | |
| Full Development services | We will develop application/s from the scratch for the clients |
| Enhancements | We will work on different enahncements of an applciation/s |
| Support for the existing application/s | We will Provide the support for the existing application/s |
| Troubleshooting application/s | We will troubleshoot the application/s |
| Issue/s | We will work on the Issue/s basis also with the clients. Even if there is single issue, we will take care |
| HD Tickets | We will work on the Helpdesk ticket/s |
| Hourly Operations | We will work on hourly basis with the clients on all the above Services. |
| Diagnosis of Installation & Configuration Issues | We will work on the Insatllation and Configurations and also the issues. |
| Diagnosis of Performance Issues and applying fixes | If client need help on only performence issues, we will work on it. |
| Estimations | We will provide the detailed estimation of the entire/part of the work based on Clinet's Request. |
| Onsite Resource/s for Project | We will Provide the dedicated resources to the clients for Different projects |
| Onsite Resource/s for Enhancements | We will Provide the dedicated resources to the clients for Different enhancement/s. |
| Onsite Resource/s for Support | We will Provide the dedicated resources to the clients for Different types of support for the existing projects. |
| Offshore Team and Operations | If client wanted to have offshore team/resource, we will provide it for short-term and long term basis. |
| Support Operations | |
| Hours of Support | 24 x 7 - Production system is down or severely impacted such that routine operation is impossible |
| Tier1 Support2 | 1 Hour - Production issue where the system is functioning but in degraded or restricted capacity |
| Tier2 Support2 | 4 Hours - Production issue where minor functionality is impacted or a development issue |
| Tier3 Support2 | 1 Business Day - Request for information with no impact to business operations |